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Warranty Policy

All DRAGON products are supplied with a warranty of 12 Months for Liquid handling range and 24 Months for instruments range from the date of shipment. This warranty is entirely dependent on the following conditions:
 
1. The DRAGON system must be operated in accordance with our operating guidelines; serviced and maintained on a regular basis in accordance with the terms specified in the relevant user manual.
 
2. Only approved spare parts should be used in the DRAGON system and these should be changed on a regular basis as specified in the relevant user manual. Details of the approved spare parts and accessories for each system are shown in the user manual or alternatively this information can be obtained from DRAGON.
 
3. Although great care is used when packaging items for shipment, DRAGON cannot accept liability for transportation of goods from DRAGON. All our products which are supplied on an Ex-Works basis and transit damage is not covered by warranty.
 

4. In the event of a product requiring repairs during the warranty period, DRAGON will provide any parts required to distributors. The distributor company who sold the unit is responsible 

for doing the repair and for all of the costs associated with labor time, travel costs etc.

DRAGON will not contribute to any costs incurred repairing a DRAGON product under warranty, whatever the reason or cause.
 
5. All warranty claims must be made within one month of any fault being identified and DRAGON reserve the right to refuse any late claims.
 
6. An extended warranty is available but must be paid for.
 
 
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